Refund and Cancellation Policy

How you are charged

Pro and Team are monthly subscriptions, charged in advance at the start of each period. Payment is taken by Paddle, our merchant of record, so the charge on your statement says Paddle and the tax for your country is added at checkout.

The Free plan is not charged and needs no card.

Cancelling

Cancel at any time from Settings > Manage billing. Your plan keeps working until the end of the period you have paid for, and no further charge is taken. Nothing is deleted when you cancel; reports stay for their usual retention period.

Refunds

Your first payment on a new subscription is refunded in full if you ask within 14 days of it, for any reason.

A renewal payment is refunded in full if you ask within 7 days of it and have not built a report in that period. After that, a period that has started is not refunded in part; cancel instead, and the plan runs to the end of the period.

A charge taken in error - twice for one period, or after a cancellation - is always refunded in full.

How to ask

Write to [email protected] from the email address on your account, with the date of the charge. Refunds are approved within 3 working days and returned by Paddle to the original payment method, which usually takes 5 to 10 working days to appear.

Your statutory rights

Nothing here limits the refund rights the law gives you where you live, including EU and UK consumer cancellation rights.